Driving Licence: All drivers must produce a full valid British driving license held for at least one year. (International licenses are widely accepted; please check with reservations at time of booking). In certain advance destinations, drivers must have held a full license for a Minimum of 3 years. It is the driver's responsibility to ensure that they have the appropriate license. Our Reservations department must be advised of any endorsements at the time of booking, failure to do this could result in refusal of the car to the hirer. Please be advised that no refunds will be given for rentals rejected due to non-production of a valid driving license. Photocopied or faxed licenses are not acceptable. THE CAR HIRE AGENCY will refund the excess you have paid within 28 days of receiving your accident report form. The insurance excess refund policy does not apply to prestige cars. Insurance does not cover damage to tyres; windows, the roof, the underside, the interior of the car, towing charges or damage caused willfully or recklessly. You may therefore be liable for the cost of this damage. Insurance cover is not provided for the contents of the car in the event of theft, In the event that keys are lost or damaged you will be liable for reasonable costs obtaining a replacement. The named driver of any vehicle will have to produce a credit card in their name, suppliers will not accept debit cards for security. Under some circumstances you may be able to leave a cash deposit, however you need to verify this with us before placing your reservation.
Additional Drivers: Charges often apply for additional drivers. Florida Direct Properties Limited t/a The Car Hire Agency cannot be held responsible for any increase in charges. Please check with our reservations department at the time of booking,
Drivers Age: If the driver is under the age of 25 or over 65 years old, please inform our reservations staff at the time of booking as some age restrictions may apply in certain destinations. In some cases a young drivers surcharge is payable locally.
Number of Passengers: Our rental cars are insured for a maximum number of passengers. THE CAR HIRE AGENCY cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking.
What's Included: All rentals include: Unlimited mileage (except Canada & Australia), Third party insurance (in the USA each state establishes a minimum level of third party cover by law, this can be as low as 55000. Excess liability insurance (SLI) is third party insurance above this level increasing cover to $1 million in respect of any claims made against you, Collision damage waiver CDW, Theft waiver, airport surcharges, bail bonds, all coal taxes except Australia where taxes are paid locally by law. The insurance provided by most car rental companies does not cover press, windscreens, the roof, the underside or interior of the car and towing charges. you may therefore be liable to any charges for damage to these items. Most suppliers also have insurance excess
What's not Included: Personal Accident Insurance: This is probably covered in your holiday insurance. It is an option you will be offered on collecting the car. Petrol - Most car rental companies will supply the vehicle with a full tank of fuel. Cars must be returned the same otherwise a refueling charge and cost of petrol will be charged locally. Alternatively in some locations pre-Âpurchase of fuel is compulsory; please check the petrol policy when you pick up the vehicle. Garaging. Parking and Traffic fines. Additional driver charges where applicable-please check with reservations at time of booking. Any clients who chose to take GPS will be have a security deposit of $799.00 + tax frozen on their credit card. Please note GPS can not be taken on the same reservation as the Young Driver Package.
Delivery/Collection: Charges may apply outside office hours even if a late collection is caused by a flight delay.
Out of Hours Charges: May apply
Deposit/Credit Card Security Swipe: All clients must produce a valid credit card in the drivers name for a security swipe as a form of security deposit when collecting the rental car. Cash deposits are rarely acceptable. Dollar will accept Cash security deposits at Orlando and Sanford
Period of Hire: Minimum rental is 1 day in the USA, in Canada, Rest of the World and Europe minimum rental is 3 days. Rental days are calculated on a 24-hour basis. The car hire company has a 59-minute period of grace. On returns after this time a full days rental may be charged locally at a rate higher than charged in the UK. All extensions to the hire or upgrade must be paid for at the time of rental locally, unless previously advised before leaving the UK.
Rental Charge: Clients will be charged at the rates prevailing on the day of collection of the car. No increase or reductions apply if the rental continues into a higher or lower season.
Insurance Exclusions and Excess Refund Policy: For - £2.50 per day the insurance excess refund policy will cover you for excess that you may be charged for damage caused as a result of an accident. .Local supplier may charge you this excess, but you can reclaim this providing you complete an accident report form on returning your car.
One Way Rentals: One way rentals are available in most countries, but must be booked and confirmed in advance and may be subject to a local charge. The one way rental charged will be advised at the time of booking but unfortunately can not be guaranteed as the supplier can amend the charges at any time without notice to agents. Customer Facility Charges have to be paid at certain locations in the USA. This is a government tax and is completely separate from the Insurance cover options available. This customer facility charge is currently included in our rates, but we reserve the right to change this without notice. Plesae be advised that the one way rental fee can not be guaranteed as suppliers can amend prices without notification. The fee they offer is for a guideline only.
Free Fast Track with Budget Rent A Car: We can arrange a free fast track for the main driver to avoid the queing at the main desk. this can be arranged by going online with your voucher confirmation number on the Budget website or alternatively you can call us and we will arrange this for you. Please note that this service can be arranged up to 1 week prior to pick up. Fast track is not available on bookings picking up inside of one week.
Driving Areas: If you plan to drive outside the country of hire, please check with reservations as some local charges may apply for this service.
Amendment Charges: Any amendments made to a booking after invoice may be subject to a £3.50 amendment fee.
Cancellation Charge: THE CAR HIRE AGENCY will charge a cancellation fee for any booking you are unable to honour prior to the collection date. (please see below for charges). No refunds will be given for no shows in resort, rentals ended early, late collections or cancellations made after the rental start date, even if cancellation protection or CAPP is purchased. Refunds can only be made after the pick up date on the voucher if the pre paid voucher has already been sent by email or post to the client. Cancellations due to Medical reasons or Family Bereavement should use their holiday insurance.
Cancellation Charges:
No cancellation charges for bookings up to 48hrs (2 working days) prior to collection date
Bookings Cancelled 48hrs or less: 100 %
Circumstances Beyond Our Control: We cannot provde refunds for example when bookings are effected by war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness and all similar situations. in such circumstances cancellations are non refundable
Bank Transfers/CHAPS payments:Please note we do not accept any bank charges for payments by these methods as this option on the booking form has already been discounted on our site for bank Transfers and cheques.
ADMIN CHARGES:Please note a £5.00 admin/booking fee will be charged for all car hire with a booking value of less an £100.00. Discounts available on long term rentals! Call for discounts available!
Cancellation Protection Insurance:
For a minimal charge of only £1 per day the CAR HIRE AGENCY Complete Accident Protection Package will protect you from any charges relating to cancellation prior to your travel date. This package also covers you for any amendment charges i.e. Flight change, name change etc. and also includes our excess refund guarantee. Please see insurance exclusions and excess refund policy!
Mechanical Difficulties: In case of breakdown or mechanical difficulties you must call the car rental company within 24 hours using the number, which appears on your rental agreement. An accident report form must be completed by the end of the hire. The local Police should be notified in the case of accidents and a signed Police report obtained. Full details of third parties should also be taken. All rental documents should be retained in the event of an insurance company becoming involved. Any compensation cannot be considered when this procedure is not followed. Upon returning the vehicle a checkout form must be signed. Failure to do this may delay the investigation of disputes regarding insurance excess charges.
Tax: All taxes are included except those on any extras purchased locally.
Car Type/Suitability: THE CAR HIRE AGENCY is unable to guarantee a particular make or model of car. The car shown on your voucher is for guidance only and may be substituted for an alternative similar or upgraded car (at no extra cost). All cars are booked by group and whilst the car rental company will try to provide a car within the car group booked. If a car group is not available a larger vehicle will be supplied to the clients, no extra charges for this service will apply. If you are dissatisfied in any way with the standard of the car supplied, you must advise the local supplier immediately. THE CAR HIRE AGENCY cannot accept liability where this procedure is not followed
Flight Information: For all airport collections, it is essential that THE CAR HIRE AGENCY be given the correct flight number and arrival time before departure. If the information is not given in time, Florida Direct Properties Limited will do its best to ensure that the car is available, but no responsibility can be accepted or compensation allowed for a failed rental due to the customer providing the information late.
Please note that should you incur a flight delay or any problems that stop you collecting the vehicle at the arranged time, it is advisable to contact us so we can advise the supplier as cars are only held for a few hours and if you do not collect the car you will be deemed to be a no show and the car will be released to another customer.
Customer Satisfaction: THE CAR HIRE AGENCY would like to advise all of our clients that upon collection of their rental vehicle they read all documentation before signing the rental agreement. If after signing the agreement you are not happy with or have any queries relating to your hire, please contact or return to the location and speak with the station manager who will gladly explain any charges. If you are still dissatisfied please contact the CAR HIRE AGENCY Customer Services department within 28 days of your return. THE CAR HIRE AGENCY aim to resolve all complaints within 28 days of receipt; however some complaints may take longer due to the nature of the complaint and information provided.
Florida Direct Properties Limited trading as The Car Hire Agency acts as an agent for the car rental companies. A contract will be made with the driver of the vehicle and the car rental company in the form of a rental agreement contract on collection of the car. Clients will then be subject to the terms and conditions of that contract and the law of the country where the car rental has taken place. THE CAR HIRE AGENCY is unable to refund any extra insurance options or local purchases which you have signed as accepted on the rental agreement. THE CAR HIRE AGENCY accepts no responsibility for and shall not be liable in respect of any loss, damage, delays or changes arising from circumstances outside its control.
ALL INFORMATION AND PRICES ARE CORRECT AT TIME OF GOING TO PRESS.
